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Welcome to Supreme Hygiene! These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully before using our services. If you do not agree with these Terms, you must refrain from using our website and services.
Acceptance of Terms
By accessing or using the Supreme Hygiene website, including browsing, purchasing, or subscribing to our services, you agree to abide by these Terms. You also agree to comply with all applicable laws and regulations governing the use of our website and services.
We reserve the right to modify, update, or change these Terms at any time, and your continued use of our website after such changes constitutes your acceptance of the new Terms.
Use of Website
- Eligibility: You must be at least 18 years old to make purchases on our website. By using the website, you represent and warrant that you are 18 years of age or older.
- Account Creation: In some cases, you may need to create an account to place an order. You agree to provide accurate, current, and complete information when registering for an account, and you are responsible for maintaining the confidentiality of your account and password.
- Prohibited Use: You may not use our website for any unlawful purpose, to infringe the rights of others, or to engage in activities that may harm the website or its users.
Product Information
- Product Descriptions: We strive to provide accurate and up-to-date product descriptions. However, we do not guarantee that all descriptions, pricing, or availability are error-free. If an error occurs with the price or description of a product you have ordered, we reserve the right to cancel or amend the order and inform you of the change.
- Product Availability: While we make every effort to ensure that our products are available, stock levels may fluctuate. If an item is out of stock, we will notify you and offer alternatives or a full refund.
Pricing and Payments
- Pricing: All prices on the website are listed in INR (Indian Rupees) and are inclusive of taxes unless stated otherwise. We reserve the right to modify the prices at any time without prior notice.
- Payments: Payment for products is required at the time of order. We accept various payment methods, including credit/debit cards, net banking, and other secure payment gateways. By providing your payment information, you authorize us to charge the payment method for the total amount of your order, including shipping and taxes.
- Payment Security: We use industry-standard encryption to ensure that your payment information is secure. Your payment details will not be stored by us.
Shipping and Delivery
- Shipping Policy: We offer delivery services within India. Once your order has been shipped, you will receive a tracking number to monitor its status.
- Shipping Charges: Free shipping is available on orders above ₹500. For orders below ₹500, a nominal shipping fee will be applied, which will be visible during checkout.
- Delivery Time: Delivery times typically range between 3-7 business days, depending on the shipping address and product availability.
- Delivery Issues: If there are issues with the delivery, such as delays or damaged products, please contact our customer support team within 48 hours, and we will assist you in resolving the issue.
Return and Refund Policy
- Returns: We accept returns on products that are unused, unopened, and in original packaging within 7 days of delivery. If the product is defective or damaged, please contact us immediately for a return or replacement.
- Refunds: If you are eligible for a refund, the amount will be credited to the original payment method within 7-10 business days after we receive the returned product.
- Cancellation: You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations are not accepted unless the product is defective or we are unable to fulfill the order.
Privacy and Security
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
Intellectual Property
- Copyright: All content on the Supreme Hygiene website, including but not limited to text, graphics, logos, images, and software, is the property of Supreme Hygiene and is protected by copyright law. You may not use any content without our prior written consent.
- Trademarks: All trademarks, service marks, and logos used on this website are owned by Supreme Hygiene. You are prohibited from using any of these marks without permission.
Limitation of Liability
Supreme Hygiene is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or services. This includes, but is not limited to, damages for loss of profits, data, or business.
Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.
Indemnity
You agree to indemnify and hold Supreme Hygiene, its officers, employees, agents, and affiliates harmless from any claims, liabilities, damages, and expenses, including legal fees, arising out of your violation of these Terms.
Changes to Terms
We reserve the right to modify, update, or change these Terms at any time. All changes will be posted on this page with an updated date. Please review this page periodically to stay informed about our terms and conditions.