Shipping Policy

Shipping Policy – Supreme Hygiene

At Supreme Hygiene, we strive to deliver your products quickly, safely, and in perfect condition. This Shipping Policy explains our delivery timelines, charges, and other related terms.

1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.
• Orders are not shipped or delivered on Sundays or public holidays.

2. Delivery Timelines

We partner with trusted courier services to ensure your products reach you as quickly as possible.

• Within Pune City: 1–3 business days
• Within Maharashtra: 3–5 business days
• Rest of India: 5–7 business days
  Note: Delivery timelines may vary during peak seasons, festive periods, or due to unforeseen circumstances such as weather conditions or courier delays.

3. Shipping Charges

• Any special delivery requests (such as same-day delivery) may attract additional charges.

4. Order Tracking

Once your order has been dispatched, you will receive:

• A confirmation email or SMS with your tracking number.
• A link to track your shipment in real time through our courier partner’s website.

5. Packaging & Safety

We take special care in packing your products securely to avoid any damage during transit. Fragile items are packaged with extra cushioning.
In case you receive a damaged package, please do not accept it and notify us immediately at +91 9890259727 or email us.

6. Delivery Areas

We currently ship to all major cities and towns in India.
If your delivery location is in a remote area, additional charges or extended timelines may apply. In rare cases where delivery is not possible, our team will contact you to arrange an alternative solution or issue a full refund.

7. Delays & Force Majeure

While we aim to deliver on time, delays may occur due to:

• Weather conditions
• Strikes or transport disruptions
• Incorrect address details provided by the customer
  In such cases, we will keep you informed and work with our courier partners to ensure prompt delivery.

8. Incorrect or Incomplete Address

It is the customer’s responsibility to provide accurate shipping details.
If an order is returned to us due to an incorrect or incomplete address, reshipping charges will apply.

9. International Shipping

Currently, we do not offer international shipping. We deliver only within India.

10. Contact Us

For any shipping-related queries, please contact:
+91 9890259727 or email us.